FAQs

Where can I purchase tickets?
Are upgrades available?
Will there be tickets sold at the event?
How much are tickets day of show?
What do I need to do to be able to pick up my wristbands?
When do the gates open to go into the festival?
Is re-entry allowed at the festival?
What’s the best time to arrive?
Will I be searched upon entry to the festival?
What should I leave at home?
I am a photographer. Who do I arrange a photo pass through?
What forms of payment are accepted at the festival?
Why Did You Bill Me Twice?
Are there ATM machines at the festival?
Will I be able to buy food and drinks at the festival?
Are there lockers available?
Is there a Lost & Found?
Does the festival offer disability assistance?
What if it rains?

Where can I purchase tickets?
You can purchase tickets online though our official festival ticketing site. If you have any questions regarding tickets please call the Omega Events Box Office: (949) 360-7800 (Monday – Friday 10:00am – 5:00pm). You can also email us at info@hyattconcerts.com.

Are upgrades available?
Upgrading tickets is an option before the event while supplies last. Day-of-show upgraded prices will be listed at the event. There is no “down-grading” of tickets. To upgrade your tickets prior to the day of the festival, please contact our Box Office at (949) 360-7800 (Monday – Friday 10:00am -4:00pm). To upgrade your tickets the day of the festival, please check availability at the Customer Service table at the Front Gate.

Will there be tickets sold at the event?
Tickets will be sold at the event unless tickets sell out prior to the event. If that occurs, we will notify customers in a newsletter sent by email. Add me to your e-Newsletter list to receive updates on artists, tickets, etc.

How much are tickets day-of-show?
Day-of-show tickets increase $10 in price starting at 11:59pm on Friday, June 3rd. There is no service fee if you purchase tickets at the festival.

What do I need to do to be able to pick up my wristbands?
If you selected E-Ticket as your delivery method, please download and print out your tickets from the link located inside the confirmation e-mail, and bring it to the Front Gate. Make sure the barcodes print correctly. If you are unable to print your tickets, don’t stress! Please visit the Box Office or the Front Gate with your order number and photo ID ready.

If you selected USPS delivery, you should receive your tickets 1-2 weeks before the event. If you do not receive your tickets by the day of the event, don’t stress! Please visit the Box Office or Front Gate with your order number and photo ID ready.

When do the gates open to go into the festival?
Friday: Doors open at 6:00pm at the Back Bay Amphitheater.
Saturday and Sunday: Doors open at 10:30am on the Golf Course.

Is re-entry allowed at the festival?
Re-entry into the festival is only allowed with the proper wristband!

Will I be searched upon entry to the festival?
All items are subject to search prior to admission to the event. Items not allowed into the Festival area must be returned to your vehicle or disposed of prior to admission.

What should I leave at home?
Absolutely No – Umbrellas, tents, pets, coolers, glassware, tables, wagons or other large accessory items are allowed. Further, Hyatt staff reserve the right to modify this policy to include any item that may impede the safety and enjoyment of others attending the festival.

NO OUTSIDE FOOD OR BEVERAGES – Except 1 bottled water for personal consumption is allowed. Plastic bottles only and all containers must be sealed at time of admission.

Please see out festival Guidelines page for more detailed information.

I am a photographer. Who do I arrange a photo pass through?
For all media questions and requests please email press@omegaevents.com.

What forms of payment are accepted at the festival?
We accept the following payment methods at the concert: cash, ATM/Debit cards and credit cards (Visa, MasterCard, American Express)

Why Did You Bill Me Twice?
If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

Are there ATM machines at the festival?
YES, AN ATM IS LOCATED IN THE HOTEL LOBBY NEAR THE ELEVATORS.

Will I be able to buy food and drinks at the festival?
Enjoy the cuisine of the International Food Court including a variety of authentic vendors serving their eclectic menus.

Are there lockers available?
There are no lockers available at the hotel. Please be sure to secure your personal belongings and do not leave items unattended!

Is there a Lost & Found?
The Lost & Found is located at the Hotel Front Desk. The manager on duty will be able to assist with lost items.

Does the festival offer disability assistance?
To request information on ADA accommodations at the festival, please email ada@omegaevents.com.

What if it rains?
The festival is Rain or Shine, artists and times are subject to change without notice, no refunds.